Voice agent evaluation

Test the call, not just the transcript

Simulate realistic callers, run end-to-end conversations, and evaluate whether your voice agent understands, responds, routes, and acts correctly. Then monitor live calls for recurring failures and changes in performance.

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All the tools you need to know what happens from the first word to the last

Synthetic Datasets

Thousands of test cases and simulated conversations generated from our Simulation Engine or your own product specs and files.

Custom metrics

Define your own scorers, thresholds, and quality criteria, or just let the Galtea Simulation Engine build them automatically from your product specs.

Traces

Plug into the logs and traces you already collect, with no second instrumentation effort.

Versions

Re-run the same test suite automatically on every prompt, model, or pipeline change, so regressions get caught before they ship.

Human reviews

Send the hard or flagged cases to expert reviewers, and use their verdicts to sharpen how quality gets scored over time.

GitHub Actions

Run evaluations automatically on every pull request, so a quality or safety regression is blocked before it reaches production.

Monitors

Monitor your production traffic automatically, automatically surface patterns in production, and what's driving them, before your users feel it.

Evaluate sensitive calls without losing control of the data

Certificación ISO 27001

Controles de seguridad auditados de forma independiente en toda la plataforma.

Cumple con el RGPD

Acuerdos de procesamiento de datos, controles de retención y derecho de supresión integrados.

Autohospedaje y entorno privado

Despliega en tu propia nube o VPC. Tus datos nunca salen de tu infraestructura.

Soporte premium

Un plan de implementación adaptado a tu stack con un equipo de ingenieros dedicado.

SSO y MFA

Inicio de sesión único a través de tu proveedor de identidad actual, con autenticación multifactor.

Acuerdo de nivel de servicio

Tiempos de respuesta garantizados con rutas de escalado para incidentes en producción.

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Test the call, not just the transcript

All the tools you need to know what happens from the first word to the last

Evaluate and monitor voice agents across high-stakes call workflows

Evaluate sensitive calls without losing control of the data

Frequently asked questions

Learn how teams in regulated industries evaluate voice agents with Galtea