Voice agent evaluation

Test the call, not just the transcript

Simulate realistic callers, run end-to-end conversations, and evaluate whether your voice agent understands, responds, routes, and acts correctly. Then monitor live calls for recurring failures and changes in performance.

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All the tools you need to know what happens from the first word to the last

Synthetic Datasets

Thousands of test cases and simulated conversations generated from our Simulation Engine or your own product specs and files.

Custom metrics

Define your own scorers, thresholds, and quality criteria, or just let the Galtea Simulation Engine build them automatically from your product specs.

Traces

Plug into the logs and traces you already collect, with no second instrumentation effort.

Versions

Re-run the same test suite automatically on every prompt, model, or pipeline change, so regressions get caught before they ship.

Human reviews

Send the hard or flagged cases to expert reviewers, and use their verdicts to sharpen how quality gets scored over time.

GitHub Actions

Run evaluations automatically on every pull request, so a quality or safety regression is blocked before it reaches production.

Monitors

Monitor your production traffic automatically, automatically surface patterns in production, and what's driving them, before your users feel it.

Evaluate sensitive calls without losing control of the data

ISO 27001 certified

Independently audited security controls across the full platform.

GDPR compliant

Data processing agreements, retention controls, and right-to-erasure built in.

Self-hosting & Private tenant

Deploy in your own cloud or VPC. Your data never leaves your infrastructure.

Premium support

A implementation plan tailored to your stack with a dedicated engineer team.

SSO & MFA

Single sign-on via your existing identity provider, with multi-factor authentication.

Service Level Agreement

Guaranteed response times with escalation paths for production incidents.

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Frequently asked questions

Can Galtea evaluate voice agents?

Yes. Evaluate task completion, conversational quality, policy adherence, escalation, and outcomes across voice interactions.

Can I test multi-turn voice conversations?

Yes. Use simulated or recorded conversation flows to test how an agent responds across a full call.

Can I evaluate transcription-related failures?

Yes. Include speech recognition quality and downstream task performance in your evaluation criteria.

Can I monitor voice-agent performance over time?

Test the call, not just the transcript

All the tools you need to know what happens from the first word to the last

Evaluate and monitor voice agents across high-stakes call workflows

Evaluate sensitive calls without losing control of the data

Frequently asked questions

Learn how teams in regulated industries evaluate voice agents with Galtea