Chatbot evaluation

Better conversations at every turn

Simulate realistic customer journeys, evaluate whether users achieve their goals, and monitor live conversations for failures in accuracy, consistency, tool use, escalation, safety, and policy adherence.

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All you need to measure what happens across the whole conversation

Synthetic Datasets

Thousands of test cases and simulated conversations generated from our Simulation Engine or your own product specs and files.

Custom metrics

Define your own scorers, thresholds, and quality criteria, or just let the Galtea Simulation Engine build them automatically from your product specs.

Traces

Plug into the logs and traces you already collect, with no second instrumentation effort.

Versions

Re-run the same test suite automatically on every prompt, model, or pipeline change, so regressions get caught before they ship.

Human reviews

Send the hard or flagged cases to expert reviewers, and use their verdicts to sharpen how quality gets scored over time.

GitHub Actions

Run evaluations automatically on every pull request, so a quality or safety regression is blocked before it reaches production.

Monitors

Monitor your production traffic automatically, automatically surface patterns in production, and what's driving them, before your users feel it.

Evaluate customer conversations without losing control of the data

ISO 27001 certified

Independently audited security controls across the full platform.

GDPR compliant

Data processing agreements, retention controls, and right-to-erasure built in.

Self-hosting & Private tenant

Deploy in your own cloud or VPC. Your data never leaves your infrastructure.

Premium support

A implementation plan tailored to your stack with a dedicated engineer team.

SSO & MFA

Single sign-on via your existing identity provider, with multi-factor authentication.

Service Level Agreement

Guaranteed response times with escalation paths for production incidents.

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Frequently asked questions

What can I evaluate in a chatbot?

Assess answer quality, tone, policy adherence, escalation behavior, safety, resolution quality, and consistency.

Can I test multi-turn conversations?

Yes. Create and run scenarios that evaluate conversations across multiple turns.

Can I assess required disclosures and behaviors?

Yes. Define custom evaluations for disclosures, boundaries, escalation rules, and other required behaviors.

Can I monitor customer-facing chatbot interactions?

Yes. Connect interaction data to monitor quality and identify failure patterns in production.

Better conversations at every turn

All you need to measure what happens across the whole conversation

Evaluate and monitor chatbots across high-stakes customer journeys

Evaluate customer conversations without losing control of the data

Frequently asked questions

Learn how teams in regulated industries evaluate chatbots with Galtea